Our providers can evaluate many injuries and conditions through a live video chat on your computer, tablet, or smartphone. If you are unable to see a physician in clinic, The Center may be able to offer you a telemedicine visit to ensure the continuity of your care.  

Telemedicine visits are approved by Medicare and nearly all insurance companies in Oregon. Video visits are not for acute injuries such as fractures or injuries requiring x-rays. If you require immediate in-person care, please visit our NOWcare walk-in injury clinic. 

Scheduling a Telemedicine Appointment:

To schedule your virtual telemedicine appointment with one of our providers, please call our scheduling line, 541.322.2352. 

Telemedicine Hours:

Appointments can be scheduled with a provider Monday through Friday, 8:00 a.m. – 5:00 p.m.

Access Your Telemedicine Appointment: 

Your telemedicine appointment will be accessed through our patient portal if you have a FollowMyHealth®  account. If you have not yet signed up for a FollowMyHealth account, sign up here. We recommend you download the app for the most user-friendly experience.

If you do not wish to create a patient portal account, your virtual video appointment can be accessed using the FaceTime app on any Apple device. Click here to learn how to prepare for a successful telemedicine appointment using FaceTime. 

Click the appropriate link below to learn how to access your appointment from the FollowMyHealth Patient Portal.


Frequently Asked Questions

NEed help?

Seek help scheduling or rescheduling an appointment by calling our scheduling line,  Monday – Friday, 8 a.m. – 5 p.m at 541.322.2352.

For technical support of our patient portal, call 541.322.2275 or email One of our expert patient portal agents will get back to you within 24 hours to assist you. 

To seek technical support for FaceTime, click here for Apple’s guide to using FaceTime. 


What is telemedicine?

Telemedicine is a video visit allowing you to connect with a provider from your mobile device, tablet, or computer. Our providers can diagnose and treat a wide-range of non-acute musculoskeletal conditions for adult and pediatric patients, as well as call in some necessary prescriptions. 

What type of provider will I see over telemedicine?

Telemedicine appointments are staffed by our expertly trained orthopedic surgeons, physical medicine and rehabilitation doctors, neurosurgeons, and physician assistants (PA-C). Your provider will immediately determine if your injuries require further diagnostic care and create a treatment plan. With this treatment and direction, Telemedicine provides excellent care, further diagnosis, and facilitates patients returning to activities of daily living as quickly as possible.

Will my insurance cover a telemedicine appointment?

Telemedicine visits are approved by Medicare and nearly all insurance companies in Oregon.

Is my patient information secure?

Maintaining your privacy is our top priority. All Telemedicine visits are conducted in the privacy of a clinic room where only the provider, medical assistant, and/or scribe are present. View our privacy policy for more information. If you have any concerns or questions, please call 541.322.2352.

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