telemedicine

Our providers can evaluate many injuries and conditions through a live video chat on your computer, tablet, or smartphone. If you are unable to see a physician in clinic, The Center may be able to offer you a telemedicine visit to ensure the continuity of your care.

Telemedicine visits are approved by Medicare and nearly all insurance companies in Oregon. Video visits are not for acute injuries such as fractures or injuries requiring x-rays. If you require immediate in-person care, please visit our NOWcare walk-in injury clinic.

Scheduling a Telemedicine Appointment:

To schedule your virtual telemedicine appointment with one of our providers, please call our scheduling line, 541.322.2352.

Telemedicine Hours:

Appointments can be scheduled with a provider Monday through Friday, 8:00 a.m. – 5:00 p.m.

Access Your Telemedicine Appointment: 

Your provider will send you a secure text message with a link to your video call on your smartphone using the Doximity platform. There is no need to download any additional software or app on your phone. See below for step-by-step instructions to access your telemedicine appointment.

1. You will receive a text message from an 882-86 short phone number and your provider’s name inviting you to the video call at your scheduled appointment time. Click the link to begin. 

2. You will need to consent to receive text messages, and allow camera and microphone to continue.

3. Tap “Join Video Call” and you will be brought into the video call room with your provider. 

In some cases, your virtual video appointment can be accessed using the FaceTime app on any Apple device. Click here to learn how to prepare for a successful telemedicine appointment using FaceTime.

 

 

Frequently Asked Questions

NEed help?

If you are not able to access your video call, your phone settings may need to be changed to enable microphone and camera. Click here for iPhone instructions and click here for Android instructions.

To seek technical support for FaceTime, click here for Apple’s guide to using FaceTime. 

 

What is telemedicine?

Telemedicine is a video visit allowing you to connect with a provider from your mobile device, tablet, or computer. Our providers can diagnose and treat a wide-range of non-acute musculoskeletal conditions for adult and pediatric patients, as well as call in some necessary prescriptions. 

What type of provider will I see over telemedicine?

Telemedicine appointments are staffed by our expertly trained orthopedic surgeons, physical medicine and rehabilitation doctors, neurosurgeons, and physician assistants (PA-C). Your provider will immediately determine if your injuries require further diagnostic care and create a treatment plan. With this treatment and direction, Telemedicine provides excellent care, further diagnosis, and facilitates patients returning to activities of daily living as quickly as possible.

Will my insurance cover a telemedicine appointment?

Telemedicine visits are approved by Medicare and nearly all insurance companies in Oregon.

Is my patient information secure?

Maintaining your privacy is our top priority. All Telemedicine visits are conducted in the privacy of a clinic room where only the provider, medical assistant, and/or scribe are present. View our privacy policy for more information. If you have any concerns or questions, please call 541.322.2352.

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