We're currently experiencing a high volume of patients due to a community-wide shortage of orthopedic providers.
Dear Valued Patients,
Thank you for entrusting your care to The Center. Our community is facing an unexpected shortage of orthopedic providers that has created a higher demand for our services.
What This Means for You
We understand that waiting for medical care can be a frustrating experience, especially when you’re dealing with pain or discomfort. Please know that we are doing everything within our power to minimize these delays. We are actively recruiting additional staff and aim to return to our standard 24-48 hour response times as soon as possible. We’re also exploring the use of call centers and new technologies to improve our service.
How You Can Help
Use MyChart: If you’ve seen a provider on or after August 1, 2023, please sign up and use MyChart. This secure online portal allows you to pre-register for appointments, request prescription refills, and directly message your provider’s staff.
Limit Messages for Follow-up Care: Unless your provider has identified your condition as medically urgent, it may take up to 30 days to schedule procedures or imaging. Please do not leave multiple messages within that timeframe, as it can further delay responses.
Be Kind to Our Staff: They are the backbone of our practice, working tirelessly under challenging circumstances. Any delays are beyond their control, and your kindness and understanding are greatly appreciated.
We are grateful for your continued trust in our practice and are committed to getting through this period together. If you’d like to share additional feedback or experiences, please click here.