The Center’s Health and Safety Protocols

The Center Operations

When you visit The Center, you will notice a number of steps we are taking to keep our patients, staff, and providers healthy and safe.  In this short video, learn about the protocols that have been put in place at our clinics in Bend and Redmond. We have many patients who have delayed seeking care, and we can now accommodate additional patient appointments with proper social distancing and enhanced safety protocols in place. Our patient services team is working quickly to reschedule appointments, procedures, and surgeries that were previously postponed due to COVID-19 concerns and state mandates.
We will also continue to use telemedicine video appointments for anyone who needs the convenience, and for those patients in the high-risk category who prefer to stay home. In addition, we will continue to offer our NOWcare walk-in clinic for urgent orthopedic, neurosurgical, and physical medicine and rehabilitation visits at our 2200 NE Neff Road clinic location.

Current Safety Protocols

  • All patients and visitors will be screened for COVID-19 symptoms and have their temperature taken upon entry.
  • All patients, visitors, staff, and providers are required to wear a mask or face covering and use hand sanitizer inside the clinic.
  • Patients are allowed one person to accompany them if they are a minor, need an interpreter, or a medically necessary caregiver. Additional guests will need to wait outside or in their cars.
  • Check-in areas and waiting rooms have been modified to allow for safe social distancing, and the frequency of cleanings between patients and deep cleaning at night will continue.