The Center is committed to the health and safety of our patients and we are closely monitoring the outbreak of the illness caused by coronavirus (COVID-19). The situation and recommended precautions are rapidly evolving, but as of today, The Center remains open at our Neff Road location. Our providers are seeing NOWcare walk-in appointments for urgent care and occupational medicine needs during our clinic hours, Monday – Friday, 8:00 a.m. – 5:00 p.m.
We are developing a telemedicine service and expect that to be fully operational the week of March 23, for both new and existing patients.
We are implementing these additional safety precautions based on guidance from the CDC, WHO, and federal and state governments. As things continue to develop and evolve, we will look at the best ways to care for our patients.
Here are a few of the actions we have taken in the last few weeks, and are continuing to strictly enforce:
- Patients entering the building are being screened for COVID-19 symptoms as recommended by the CDC for fever, cough, or potential exposure.
- We are asking that all patients practice social distancing and keep at least a 6 foot distance between themselves and others.
- All patients with a cough are required to wear a mask the entire time in clinic.
- Patients with symptoms of fever, cough, or other symptoms of respiratory infection are required to reschedule their appointments. Please call (541) 382-3344 to reschedule.
- Patients who display symptoms are being redirected to Summit Medical Group’s triage line for care.
- Patients over the age of 60 are in a high risk category and will only be able to be seen in clinic when urgent.
- We have increased the number of hand sanitizer dispensers at all locations, and all patients entering our clinics are required to use hand sanitizer.
- Our employees have been advised to stay home if they are sick, wear a mask if they are coughing, and continue to wash their hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
- We have increased both daily cleaning around the clinic for all surfaces as well as deeper cleaning by our external company at night.
- Where possible, waiting room furniture has been re-arranged to allow for more distance between patients.
- We are requesting that patients coming for appointments only bring one other essential person with them such as a caregiver, advocate or adult accompanying a minor.
- We have increased phone screening with patients. Any patients that are calling in and are concerned that they are experiencing symptoms of COVID-19 are instructed to:
- Call their primary care physician’s office.
- Or, call 541-706-2319 for a phone triage with a Summit Medical Group provider.
If you have any health-related questions, please contact your primary health care provider. Call 2-1-1 for information from the Oregon Health Authority or visit their website here.