Coronavirus (COVID-19) RESPONSE

The Center is committed to the health and safety of our patients and we are continuing to take precautions to slow the spread of coronavirus (COVID-19). The Center remains open at all locations for appointments. NOWcare walk-in urgent care is available at our Neff Road location, Monday – Friday, 8:00 a.m. – 4:00 p.m. We are still offering telemedicine visits for both new and existing patients that request it.


We have implemented additional safety precautions based on guidance from the CDC, OHA, and federal and state governments. As things continue to develop and evolve, we will look at the best ways to care for our patients. 


Here are a few of the actions we have taken and are continuing to strictly enforce:


  • Patients entering the building are being screened for COVID-19 symptoms as recommended by the CDC for fever, cough, or potential exposure.
  • We are asking that all patients practice social distancing and keep at least a 6 foot distance between themselves and others.
  • All patients and guests are required to wear a mask the entire time in clinic. Eating and drinking is not permitted.
  • Patients with symptoms of fever, cough, or other symptoms of respiratory infection are required to reschedule their appointments. Please call (541) 382-3344 to reschedule.
  • Patients who display symptoms are being redirected to their primary care provider for care.
  • We have increased the number of hand sanitizer dispensers at all locations, and all patients entering our clinics are required to use hand sanitizer.
  • Our employees are required to do daily symptom checks and stay home if they are sick. We continue to wear masks and wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
  • We have increased both daily cleaning around the clinic for all surfaces as well as deeper cleaning by our external company at night.
  • Waiting room furniture has been re-arranged to allow for more distance between patients.
  • Patients coming for appointments may only bring one other essential person with them such as a caregiver, advocate or adult accompanying a minor.
  • We have increased phone screening with patients. Any patients that are calling in and are concerned that they are experiencing symptoms of COVID-19 are instructed to call their primary care physician’s office.


If you have any health-related questions, please contact your primary health care provider. Call 2-1-1 for information from the Oregon Health Authority or visit their website here.