The Center is committed to the health and safety of our patients and we are closely monitoring the outbreak of novel coronavirus (COVID-19). As the situation and recommended precautions are rapidly evolving, we have implemented these safety precautions to protect our patients, providers, and staff, and to help prevent the spread of COVID-19.

Our Neff Road Clinic remains open for NOWcare walk-in visits. We have temporarily closed our Redmond, Shevlin Health & Wellness Center, and Old Mill District Clinics.

Prevention Screening

Patients are being screened for COVID-19 symptoms as recommended by the CDC for fever, cough, or potential exposure before entering the building. Patients that are experiencing symptoms of COVID-19 are instructed to:

  • Call their primary care physician’s office.
  • Or, call 541-706-2319 for a phone triage with a Summit Medical Group provider.

NOWcare Appointments

  • Our Neff Road clinic is open Monday – Friday, 9:00 a.m. – 5:00 p.m. for urgent care such as fractures, sprains, on-the-job injuries, concussions, and acute injuries.
  • All patients entering our clinics are required to use hand sanitizer and wear a mask if they have a cough.
  • Patients coming for appointments may only bring one other essential person with them such as a caregiver, advocate, or adult accompanying a minor.


Many injuries and conditions can be evaluated and treated with a telemedicine interview. If your appointment is cancelled, or if you are a new patient and unable to see a physician in clinic, The Center may be able to offer you a telemedicine visit to ensure the continuity of your care.


  • We continue to follow strict levels of sanitization, increasing both daily cleanings around the clinic, as well as deeper cleaning by our external company at night.
  • Patients are being directed to use social distancing in the check-in area.
  • Waiting room furniture has been re-arranged to allow for more distance between patients.

Scheduled Surgeries

The current mandates only allow procedures to occur that are deemed medically necessary to prevent further harm to patients if delayed. We will reschedule surgeries as soon as it is safe to do so in accordance with Oregon state guidelines.


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